For over ten years, one of the leading providers of security and communications products and services to correctional facilities across the country has been Securus Technologies. Securus Technologies, which is based out of Dallas, Texas, currently provides services or products to over 1,000 facilities located nationwide. The company is likely best known for their video visitation software and product.
While the video visitation software and product was designed to provide inmates, family members, and other parties with a convenient way to communicate, it has had other benefits as well. Most facilities have noted a decline in the amount of crime and onsite issues that can come with in-person visitation. Another unexpected benefit of the video visitation service is the fact that it has been able to help solve and prevent crimes inside and outside of the prison.
Whenever a phone or video visitation call is made between an inmate and another party, both parties are required to approve a recording of the conversation. Securus Technologies then offers an additional service in which they will monitor these call for the facilities and track any suspicious activity. If Securus Technologies notices that there is some suspicious conversations taking place, which could indicate a crime, they are able to turn the tape over to the facility who is able to handle the case from that point.
Thus far, facilities across the country have stated that they have been able to use the recordings to help solve crimes and prevent future crimes for occurring. These have included both crimes located inside and outside of the correctional facility. Securus Technologies is able to provide this service out of their new data center, customer service, and monitoring facility that they built in Dallas. This new center has greatly supported the company’s recent expansion of additional services as well.